Shipping policy

SHIPPING POLICY

Made-to-Order Production

Most Farmhouse Craft Works products are made after an order is placed. Standard production time is typically 4–6 business days before shipment.

Personalized, custom-sized, or specially designed products may require additional production time. When customer information or approval is required, production cannot continue until the requested information or approval is received.

Business-day estimates exclude weekends and federal holidays.

Domestic Shipping

Farmhouse Craft Works currently ships physical products within the United States only. We use USPS and UPS for our shipments. Available shipping services and charges are displayed at checkout.

Carrier transit typically takes approximately 3–7 business days after shipment. Most orders arrive within approximately 10–14 business days from the order date.

Production and delivery timeframes are estimates and are not guaranteed. Severe weather, carrier disruptions, service interruptions, and high-volume seasons may affect production or delivery.

International Shipping

Farmhouse Craft Works does not currently offer international shipping.

Quick Ship and Rush Processing

We do not offer a Quick Ship program or guaranteed rush production. Orders are made and processed through our production queue.

Selecting a faster shipping service at checkout shortens carrier transit time only. It does not shorten the standard 4–6 business-day production period.

Please order as early as possible when purchasing for an event or deadline.

Shipment Tracking

When an order ships, the customer will receive a shipping-confirmation email containing the tracking number.

Tracking may take approximately 24–48 hours to show movement after a shipping label is created. For the most current delivery information, use the carrier’s official tracking page linked in the shipping-confirmation email.

Carrier Delays

After a package is accepted by USPS or UPS, delivery scans and transit timelines are controlled by the carrier. Weather, service interruptions, missed scans, and seasonal shipping volume can cause delays outside the control of Farmhouse Craft Works.

Packages Marked as Delivered

If tracking shows a package as delivered but it cannot be located:

• Check with household members, neighbors, building staff, and any safe delivery locations around the property.

• Allow up to 24 hours when appropriate because carriers occasionally scan packages before final placement.

• Contact the carrier to open a delivery inquiry if the package remains missing.

Customers may contact Farmhouse Craft Works for additional assistance after completing these steps. Include the order number and tracking information with the request.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Contact Farmhouse Craft Works as soon as possible after ordering if an address error is discovered. We cannot guarantee that an address can be changed after production or fulfillment has begun.

Additional shipping charges may apply when an order is returned because of an incorrect or incomplete address and must be shipped again.

Delivery Security

Customers should select a delivery location where packages can be received safely. Farmhouse Craft Works cannot control theft, weather exposure, or damage occurring after a carrier completes delivery.

Damaged, Defective, or Incorrect Orders

If an order arrives damaged, contains an incorrect item, or appears to have a manufacturing defect, keep the product and all packaging.

Visible shipping damage must be reported within 7 calendar days of confirmed delivery. Include the order number, a description of the issue, clear photographs of the product, and photographs of the shipping box, label, and internal packaging.

Please review the Returns, Refunds, and Cancellations and Product Warranty and Support pages for complete reporting and resolution information.

Contact

Questions about production, shipping, tracking, or delivery may be submitted through the Contact page or emailed to contact@fhcraftworks.com. Please include the order number when contacting us about an existing order.