Refund policy

REFUND POLICY

Physical Products

Because most of our physical products are made to order using the colors, sizes, and options selected at checkout, all sales are generally final. We do not accept returns, exchanges, or provide refunds for incorrect customer selections, accidental duplicate orders, or change-of-mind purchases.

However, refunds or replacements are available when an item arrives damaged, has a qualifying manufacturing defect, or is not the item ordered, as explained below. Please review all product dimensions, colors, quantities, and options carefully before placing an order.

Order Cancellations

Orders cannot be canceled after they are placed because made-to-order production may begin shortly after checkout. Please confirm product dimensions, colors, quantities, options, and shipping information before submitting your order.

Damaged, Defective, or Incorrect Orders

If an item arrives damaged, has a qualifying manufacturing defect, or is not the item ordered, contact us so we can review and resolve the issue.

• Shipping damage: Visible shipping damage must be reported within 7 calendar days of confirmed delivery.

• Manufacturing defects: Qualifying manufacturing defects must be reported within our 90-day limited product warranty period.

• Incorrect items: Contact us promptly after delivery and do not use, modify, or alter the item while the issue is being reviewed.

What to Include

Email contact@fhcraftworks.com or use the Contact page on our website. Please include:

• Your order number
• The email address used at checkout
• A description of the issue
• Clear photographs of the entire item and the affected area
• Photographs of the shipping box, shipping label, and internal packaging when shipping damage is involved

Please keep the item and all packaging until your request has been reviewed.

How Qualifying Issues Are Resolved

If we confirm that an item arrived damaged, has a qualifying manufacturing defect, or is not the item ordered, we will provide an appropriate resolution, which may include a replacement component, replacement product, or refund.

When more than one resolution is reasonably available, we will work with the customer to determine the most appropriate option. If a return is required, Farmhouse Craft Works will provide return instructions. Customers will not be responsible for return shipping when the item is confirmed to be damaged, defective, or incorrect.

Submitting a claim does not automatically qualify it for a refund or replacement. Each request is reviewed individually based on the information and photographs provided.

Issues Not Eligible for Return or Refund

Returns, exchanges, and refunds are not available for:

• Incorrect colors, sizes, quantities, or other options selected by the customer
• Change-of-mind purchases
• Accidental duplicate orders
• Items damaged through misuse, improper care, modification, or excessive force
• Damage caused by accidents or exposure to high heat
• Normal wear and tear
• Issues reported outside the applicable reporting period

Additional Information

For additional details, please review the Returns, Refunds, and Cancellations and Product Warranty and Support pages on the Farmhouse Craft Works website.