All Physical-Product Sales Are Final
We do not accept returns or exchanges, and refunds are not provided for final-sale physical products. Most products are produced using the colors, sizes, and options selected specifically for each order.
Order Policies
Returns, Refunds, and Cancellations
Our physical products are made to order. Please review product choices carefully before checkout and contact us promptly if an order arrives damaged, defective, or incorrect.
Final-Sale Products
Physical-product sales are final. Returns, exchanges, and change-of-mind refunds are not accepted.
No Cancellations
Orders cannot be canceled after placement because made-to-order production may begin promptly.
We Review Problems
Damaged, defective, or incorrect orders are reviewed individually so we can determine a fair solution.
Order Cancellations
Orders cannot be canceled after they are placed. Please confirm product dimensions, colors, quantities, options, and shipping information before submitting your order.
Damaged, Defective, or Incorrect Orders
- Shipping damage: Report visible damage within 7 calendar days of confirmed delivery.
- Manufacturing defects: Qualifying defects are reviewed under our 90-day limited product warranty.
- Incorrect items: Contact us promptly and do not use or alter the item while it is being reviewed.
What to Include With Your Request
- Your order number and the email address used at checkout
- A brief description of the issue
- Clear photographs of the entire item and affected area
- Photographs of the shipping box, label, and packaging for transit damage
Please keep the item and all packaging until we have reviewed your request.
How Qualifying Issues Are Resolved
After review, Farmhouse Craft Works may offer a replacement component, replacement product, or another reasonable solution based on the circumstances. A reported issue does not automatically qualify for a refund. Each request is evaluated individually.
Issues Not Eligible for Return or Refund
Final-sale terms include incorrect customer selections, change-of-mind requests, accidental duplicate orders, and products damaged through misuse, improper care, modification, excessive force, accidents, or exposure to high heat.